Technical support for Zelo ERP
that never leaves you stuck.
From first setup to daily use.

75% of Italian SMEs abandon their ERP system after 12 months.
It is rarely the software’s fault: most of the time, nobody was there to help when it mattered.
Our support service was built to close that gap.

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Sound familiar?

Do you recognize any of these?

Each of these problems can become a concrete improvement. That’s the work we do together.

You search three different systems for the same information, and every answer takes 24 hours

You pay a premium just for needing technical support

Your team avoids the system because it’s “too complicated” or “not needed”

Reports that assemble data poorly and tell you nothing useful

The same errors keep coming back because nobody wrote the procedures down

Your ERP doesn’t grow with the company; it stays a cost instead of an investment

Strategic choices

Three levels of support for every need

No two companies need the same support, so these plans flex around the way you work.

Functional Support

For companies that want on-demand help, with no commitment on hours or volume.

Email assistance
Response times on a Best Effort basis
Up-to-date technical documentation
Access to the online knowledge base
2 hours of monthly consulting

Proactive Support

For companies that want to catch problems early and keep an eye on their infrastructure.

All the services of basic support
Proactive system monitoring
Monthly training for your team
Periodic process review
Monthly performance reports
Priority access to support

Strategic Support

For companies that want to use the ERP as a growth lever and connect it to the tools they already work with.

All the services of proactive support
Quarterly analysis of business processes
Co-design of new features
Advanced training for key users
Dedicated chat support
Exclusive access to the expert team
Support for integration with other systems

Methodological approach

How we work:
from request to solution

Four steps, the same ones every time, so nothing gets lost between your request and the fix.

Request Analysis

We look at what is actually behind each request and give it the right priority.

Urgency assessed immediately
Analysis of operational impact
Identification of root causes
Priority set by real impact

Solution Search

We don’t hand out standard answers. The team finds the best fix for your specific context and the tools you use.

Database of similar cases already solved
In-depth technical documentation
Collaboration with the developers
Testing in a staging environment

Execution and Monitoring

We apply the change carefully and verify every step with dedicated testing.

Planned and controlled execution
Backup before and after the operation
Immediate verification of the results
Documentation of the changes

Training and Optimization

Solving the problem is only half the job. We also train the people involved and look for what can be improved.

Targeted training sessions
Documentation updates
Collection of user feedback
Prevention of future problems

It changes everything

Concrete benefits you can expect

Good support pays for itself: here are the results you can measure.

-75%

Wait times: you’re back up and running in minutes instead of days, with a specialist answering fast.

+60%

System adoption: your staff use the ERP with confidence, and resistance turns into real daily use.

+40%

Return on investment: the ERP goes from cost to growth engine, with leaner processes and new opportunities.

99.9%

System availability: proactive monitoring catches problems before they cause downtime.

-85%

Operational errors: accurate data and standardized processes mean reports you can trust and decisions based on real numbers.

3x

Process efficiency: automation takes over repetitive work and the bottlenecks disappear.

Frequently asked questions

The questions we get most often

It runs on three channels: a ticket system for standard requests, email to track complex ones, and dedicated support for clients with custom setups. Each request goes to an expert who knows your sector, and we track response times on every case.

Standard requests are handled on a Best Effort basis and in any case within 24 working hours; urgent ones within 8. Premium clients get a priority channel with response guaranteed within the agreed times. You also receive a monthly report on response times.

Yes, training is part of the service, not an add-on. Sessions can run on-site, online, or side by side with your staff, and the content is tailored to what your team actually does, in plain language rather than jargon. The goal is people who can run the system with confidence.

We have a team that specializes in integrations. First we map the software you already use, then we draw up a detailed integration plan and implement it. You get complete documentation and ongoing support so your systems keep communicating correctly.

It can happen, and it’s covered. If a fix doesn’t fully resolve the issue, we open an ‘advanced investigation’ to identify the root cause. A case is closed only when you consider it solved: we keep working on it until the result is the right one.

Each level has its own package, priced up front. Basic support is a fixed monthly fee, proactive support is hours purchased monthly in advance, and strategic support includes a dedicated consultant. The quote is detailed, with no hidden costs or surprises.

Yes. We also cover specific projects or limited periods: an intensive package for a set time, for example while a new module goes live or during a data migration. The support stays just as targeted and intensive.

We speak plain language instead of jargon, and we know the day-to-day problems of Italian SMEs. We act before things break rather than waiting for the ticket, and our consultants have direct experience in your sector. We don’t sell hours; we take responsibility for results. That’s the difference between a supplier and a partner.

The best time to fix your support was yesterday.
The second best time is today.

You have already invested in Zelo ERP. Good support is what turns that expense into a system that works for you every day.
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